Returns and Exchanges
At Otafuku Foods, Inc., we take great pride in the quality of our products and inspect them thoroughly before shipping them to our customers.
If you decide for any reason that you would like to return an item from your order, it must arrive at our office within 30 calendar days of purchase. The product must be unopened and in its original packaging. We cannot accept returns of any item that has been opened or used. Please indicate the order number and the date your order was placed on your return.
When the item to be returned arrives at our facilities, we will inspect it to ascertain its quality. You will be refunded the cost of the product minus the shipping cost.
Please send returns directly to our main office:
Otafuku Foods, Inc.
13117 Molette Street, Santa Fe Springs, CA 90670
Please feel free to contact us at any time should you have any questions or concerns. Any inquiries may be directed to firstname.lastname@example.org or 562.404.4700.